MenuMate docs
Accept and manage orders
MenuMate lets customers order from the digital menu and helps your team track every order clearly.
1
Customer places an order
The customer scans the QR code, selects items, chooses dining mode when available, and sends the order.
2
Review the order
Open Dashboard → Orders and check the items, notes, table or customer information, and total.
3
Accept or reject
Accept orders you can prepare. If something is unavailable, reject or contact the customer before preparing.
4
Update the status
Move the order through preparing, ready, and completed so staff stay aligned.
Quick tips
- Keep one device open on the orders screen during service.
- Update sold-out items quickly to prevent repeated rejected orders.
Ready to continue?
Create your restaurant in MenuMate and return to this guide while setting up your menu.
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